GENERAL POLICY
1) Assume Acceptance: It is conclusively presumed that all
customers that request service with ArdenNet have read and fully agree to this service
agreement.
2) Changes: Arden Computers Inc. (ArdenNet) reserves the right to change
the rates and/or otherwise modify these terms and conditions at anytime. If you do
not request your service be canceled, it will be conclusively presumed that you consent to
the new terms, conditions, and rates as notified. |
BILLING
Billing: Prior to account activation the user is required to choose one
of the following payment methods:
a) Monthly Credit Card Billing: The customer’s credit card is charged on a
monthly basis in accordance with the previously selected service plan. Credit
charges will be 3 days before the
last day of the month and appear as "Midtown Micro, Inc." on your credit card statement.
b) Check Billing: The customer is mailed a billing invoice on a quarterly
basis in accordance with the previously selected service plan. The service period
that the billing invoice is intended will be specified on the billing invoice.
Payment is due on the "Due Date" specified on the billing invoice.
c) Semi-Annual Prepaid Billing: It is presumed that the customer wishes to
renew their Semi-Annual Prepaid account unless we receive a written notice to cancel.
We will automatically send out a bill for cash/check payments or automatically
charge the credit card we have on file.
Refunds:
a) Billing Errors: ArdenNet reserves the right to determine
the necessary refund (if any) in the instance of a billing error. In the situation
where the customer claims to have paid an outstanding balance, the customer will be
responsible for providing proof of payment.
b) Account Cancellation:
No refunds after 7-days for prepaid accounts.
Cancellations on all accounts within 7-Days will result in a $25 Service
Fee. Refunds will not be given for any past months,
partially used months,
or unused months of service.
Other Charges:
a) Late Payments: Payments not received by the due date specified will be subject
to a late fee of $5.00. Accounts that remain unpaid longer than 5 days past the
specified "Due Date" are subject to deactivation.
b) Returned Checks: All returned checks will be charged a $25 returned check
fee. Failure to make good on a returned check will result in the "bad
check" being turned over to the District Attorney's office for collection and/or
prosecution.
c) Phone Line Charges: Prices quoted are for delivery from ArdenNet’s
local servers
in California. ArdenNet will provide you with numbers for your
local access. It is your responsibility to confirm with your
local phone company whether there are any other charges. These charges
include and are not limited to long distance charges or other telephone charges.
d) Abuse: Sharing of an account is not allowed with any of the
personal accounts, unless you have signed up with one of our business
accounts. ArdenNet has the right to charge you equivalent to one
months usage or terminate your account if you disagree with this
policy. |
TERMINATION
Your account could be terminated in the following circumstances:
- Terminated by ArdenNet because of the
"failure to pay" or "violation on Service Agreement"
- Terminated Upon User Request
- Inactive Account
Failure To Pay:
ArdenNet reserves the right to terminate Internet service to a customer if payment is not
received (due to but not limited to declined credit card, insufficient funds, misdirected
mail, or customer negligence) within (5) days after the date specified on the billing
invoice. ArdenNet will attempt to contact the customer before the termination of
service. Termination of service does not relieve the customer of incurred
charges. The customer agrees to pay Arden Computers collection expenses including
but not limited to attorney and collection agency fees incurred in collecting delinquent
payments.
Violation of Service Agreement: ArdenNet reserves the right to terminate any account where the customer
has violated any portion of this service agreement.
Account Cancellation: The
customer may cancel his/her account at any time through written
request via E-mail, US mail, or by fax. All written
requests will be honored after verbal confirmation has been achieved.
Inactive Account: ArdenNet reserves the right to
terminate any inactive accounts. Inactive Accounts are accounts that have not been
used for more than one (1) month. ArdenNet will make every effort to contact the
customer before an inactive account is canceled. Account cancellation due to an
inactive account does not relieve the customer of their obligation to pay. |
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